Photo: Osprey Exterior

Blog · 2026 · scheduling & dispatch

All you guys in the US, looking for an idea. Geek Squad is failing. Opportunities abound.

Inspired by owner discussion on Reddit.

All you guys in the US, looking for an idea. Geek Squad is failing.

Whiteboard dispatch doesn't scale past 4 techs

When every job change requires a phone tree, mistakes compound. Even lightweight dispatch boards beat group texts.

Route density is margin

Clustering jobs geographically on the same day cuts windshield time — the cheapest hour you'll ever buy back.

Confirmations reduce blow-offs

Automated day-before texts cut no-shows. Homeowners forget; reminders don't.

What owners are saying

• How do you reduce no-shows for service appointments without making customers feel pressured? r/smallbusiness
• Lies. r/HVAC
• Dispatch is wild sometimes 🤣🤣🤣 r/HVAC
• I Need To Do What Now? r/HVAC